Category Archive FAQ

How do I know you’re providing a quality service?

We’re completely open about the service you receive. Every message is recorded and a link to the recording is sent to you via email. You’ll have access to a range of areas to enter your company information, and how you’d like us to deal with specific calls.

What is the average wait time for calls?

We’ll always try to answer the call as soon as it reaches us which is usually within the first 3 rings. We understand the importance of keeping callers from waiting for the call to be answered. Our job is to ensure that doesn’t happen.

What are your opening times?

We operate from Monday to Friday, 8.30a.m. to 6p.m. Outside of these hours, you have the option of sending the calls to voicemail, forwarding to another number or even play an automated message.

Do I need a new number, or can I use my existing number?

Both! You can divert your existing telephone line(s) to us directly. Alternatively, you can use the number we provide as your main company number.

What do you need from me?

We ask for a few pieces of information about your company such as the name, what the company does and the opening hours. This helps us become a part of your company and provide a professional image to your clients.

Can I still receive calls to my phone?

Yes of course! We can send calls to you first and if you don’t answer, they will come to us. Or we can take every call for you and transfer any important ones directly to you.

Start your free trial today

Try out our Simply66 service free of charge for 14 days. No strings attached.

You’ll gain access to our full range of features and if you are happy, which we think you will be, we’ll be in touch to suggest the best plan for you going forward.

All we need is a few details to get you started.

Steve Gal

I have only been with Simply66 a short while but can honestly say it has been the best decision that we made for our company - the service is slick, professional and efficient without doubt - we would recommend Simply66 to all.

Sarah Robson

Very competent, professional call answer service. We've used a couple of other firms before but these are head and shoulders above them. All calls are handled very competently and their customer service is excellent. I love how all calls are recorded so you can see listed to any conversation, its all very transparent.

James Stockdale

We used Simply66 from day 0 of our start-up business so we could have a land line phone number even though we were working form home and a professional receptionist take calls from customers and prospective clients. It must have worked, because a few years on we have now grown the business and have offices and in-house staff to do this work. I have always found anyone I've had to deal with at Simply66 friendly and helpful, resolving any questions or making changes to our service quickly and without fuss. Fantastic all-round and would definitely use again and recommend.

Sam

Really impressed with the service, I was surprised at how quick the receptionist caught onto my FAQ's. Great price and great service. Thanks!

Terry Prickett

We've been a customer for many years and we've always had excellent service. I was particularly impressed yesterday when I was forwarded a recording of a sales call that Simply66 had taken. It’s always a pain getting sales calls but this was professionally handled and save me time and hassle. Just one of the many benefits of using their service. Keep on doing the good work.

Mark Fletcher

A friendly welcoming voice that represents our company as if they were part of the team. We have been working with Simply66 for a couple of years now. The team are amazing and always go the extra mile to listen to our customers, support our team during busy periods and most importantly greet our customers with a welcoming voice and proactive response.
I would not hesitate to recommend this Simply66.