Category Archive FAQ

How do I know you’re providing a quality service?

We’re completely open about the service you receive. Every message is recorded and a link to the recording is sent to you via email. You’ll have access to a range of areas to enter your company information, and how you’d like us to deal with specific calls.

What is the average wait time for calls?

We’ll always try to answer the call as soon as it reaches us which is usually within the first 3 rings. We understand the importance of keeping callers from waiting for the call to be answered. Our job is to ensure that doesn’t happen.

What are your opening times?

We operate from Monday to Friday, 8.30a.m. to 6p.m. Outside of these hours, you have the option of sending the calls to voicemail, forwarding to another number or even play an automated message.

Do I need a new number, or can I use my existing number?

Both! You can divert your existing telephone line(s) to us directly. Alternatively, you can use the number we provide as your main company number.

What do you need from me?

We ask for a few pieces of information about your company such as the name, what the company does and the opening hours. This helps us become a part of your company and provide a professional image to your clients.

Can I still receive calls to my phone?

Yes of course! We can send calls to you first and if you don’t answer, they will come to us. Or we can take every call for you and transfer any important ones directly to you.