Our UK based team of Virtual Receptionists will take your calls when you're not available, ensuring you maintain a professional outlook for your business. We can even transfer the call to you too.
The virtual receptionist will email you details of the call immediately. You'll be able to see who called you, their reason for contacting you and their details so you can contact them in your own time.
We provide a full call recording of each call, included in your email summary. This gives you peace of mind that we're meeting your expectations and providing the best quality service possible.
We're completely open about the service you receive. Every message is recorded and a link to the recording is sent to you via email. You'll have access to a range of areas to enter your company information, and how you'd like us to deal with specific calls.
We'll always try to answer the call as soon as it reaches us which is usually within the first 3 rings. We understand the importance of keeping callers from waiting for the call to be answered. Our job is to ensure that doesn't happen.
We operate from Monday to Friday, 8.30a.m. to 6p.m. Outside of these hours, you have the option of sending the calls to voicemail, forwarding to another number or even play an automated message.
Both! You can divert your existing telephone line(s) to us directly. Alternatively, you can use the number we provide as your main company number.
We ask for a few pieces of information about your company such as the name, what the company does and the opening hours. This helps us become a part of your company and provide a professional image to your clients.
Yes of course! We can send calls to you first and if you don't answer, they will come to us. Or we can take every call for you and transfer any important ones directly to you.